The right case from the start
Identify what the customer needs, capture the important details and route the request to the right team.
Email agent
An inbox with less to untangle.
Organize enquiries, prepare relevant replies and keep the follow-up together in one portal.
Talk to us about this solutionChange delivery address
Hi! I need to change the delivery address for my order before it ships. Can you help?
Reply for review
Of course. Reply with your order number and the new address, and we’ll check whether the delivery can be changed.
Replies with context
Use your business knowledge and the previous conversation. Choose which replies need a review before sending.
Keep the conversation together
Email, calls and chat belong to the same case. Whoever takes over can pick up where the customer left off.
The conversation is part of the whole.
Voice, chat and email agents share knowledge and customer cases. Workflows take action across all three channels.