The order stays with the question
Order numbers and previous contact follow the customer between phone, chat and email.
Retail & ecommerce
Faster answers about an order.
Dalyha handles delivery questions and returns using the right order and your policies. Your team picks up with the same information.
Talk about your business
A return with a clear next step.
The order, return reason and customer instructions stay together.
Return request
Owner: Customer service
Order #4826
DeliveredAlex Morgan · Delivered 14 October
Linen shirt
Size M · Natural
1 item- Return reason
- Would like a different size
- Return policy
- Within the store’s return window
Return requested
Order and item confirmed with the customer.
Instructions sent
Return route and packing instructions sent by email.
Awaiting drop-off
Refund follows the store’s return check.
Clear return instructions
Customers get the right return route under your policy. Exceptions and refund decisions go to authorised staff.
Simplify your common order questions.
Let’s look at order status, deliveries and returns with your team.