Privacy and personal data.
How personal data is used when you contact Dalyha and how customer information is used in the service.
When you contact us
When you email us, we process your email address, any contact details you provide and the message to answer your question and follow up. Please do not send sensitive personal data in an initial enquiry. Information needs to be kept for the duration of the conversation or subsequent customer relationship, or where retention is required by law.
The website and portal
The public website uses no first-party analytics or advertising tools. Hosting and network services may process technical details, such as IP addresses and connection information, to deliver and protect the website. The portal uses sign-in and stores a session in your browser.
Customer calls and cases
The service processes call transcripts, summaries, customer details and cases for the business’s customer service. The business using the agent needs to inform its customers about this processing. Speech and AI providers may process content during a call; the providers used depend on the agent configuration. Processing locations, retention, legal basis and data processing agreements need to be established before going live.
Questions and your rights
Contact [email protected] about personal data held by Dalyha. Depending on the processing, you may request access, correction, deletion, restriction or data portability, and object to processing. For a call with a business’s agent, contact that business first. You can lodge a complaint with the Swedish Authority for Privacy Protection (IMY).