Dalyha
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Calls that lead to action.

Dalyha answers questions and does the work around the call: gathering details, creating cases and giving your team the context to act.

See it with your business

Different calls. The right context for the job.

Choose a business. See the call become a callback, a booking or an action for the right team.

The patient says

“I need to move my dental check-up to next week. Could reception call me after two?”
Explore this solution
Acme Inc.
Reception

Callbacks

Today

To follow up

  • Alex Morgan

    Reschedule dental check-up

    After 14:00
  • Sam Taylor

    Question before visit

    This afternoon
  • Kim Lee

    Book a follow-up

    Before 16:00

Move the dental check-up

Assigned to reception

Prefers a morning next week. The current appointment stays until the new one is confirmed.

Callback
After 14:00
Contact method
Phone · confirmed
Acknowledgement sent

We’ll call after 14:00 about a new time.

From booking to confirmation.

The agent checks available times, waits for the customer’s confirmation and sends the booking details by SMS.

Booking & confirmationConfigured
  1. Trigger
    Incoming call

    Booking request

  2. Integration
    Find a time

    Calendar · 30 min

  3. Condition
    Confirm with customer

    Time and mobile number

  4. Action
    Record booking

    Save to calendar

  5. Message
    Send SMS

    Booking confirmation

  6. Portal
    Update the case

    Keep it all in Dalyha

ConfirmedChoose another time

SMS confirmation

To the customer’s confirmed mobile number

Your appointment is booked for Thursday at 14:30. Reply to this message if you need help before your visit.
Send when
The booking is saved in the calendar
Requires
Confirmed time and permission to send SMS
Logged in
The customer’s Dalyha case

You decide how the agent works.

Its approach and workflow should fit your business. Adjust the agent in the portal and try it with a test call.

Voice and approach

Choose a voice, language and greeting. Decide how the agent introduces itself to customers.

Business knowledge

Add information about your services, common questions and routines. Update it whenever things change.

Details and priorities

Describe what the agent should ask and what needs priority attention before a case reaches your team.

Take the next step in your systems.

Want the agent to update your CRM, add a calendar event or create a support ticket? We work through the action and the system with you.

Actions and permissions are tailored to your systems and routines.

HubSpot

Update contact details

Send confirmed customer details to your CRM.

Google Calendar

Create calendar events

Connect a booking request to your scheduling workflow.

Zendesk

Create support tickets

Let requests reach the helpdesk your team already uses.

Discuss an integration

The conversation is part of the whole.

Voice, chat and email agents share knowledge and customer cases. Workflows take action across all three channels.

Explore the platform

What should your agent do for you?

Show us a typical customer call and what needs to happen next.

Book a demo

[email protected]